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Frequently Asked Questions
What if an item that I order is out of stock/backordered?
It is very important that you provide us with contact information.
If an item that you order is out of stock/backordered or otherwise delayed you will be contacted within 24 hours of your order with an expected arrival date.
When will my item ship?
Most items ship within 14 business days.
Detailed explanation on Our Policies link on Home Page
How will I know if my item has shipped?
You will receive an e-mail with your tracking information when your item has shipped.
How will my item ship?
We employ the least expensive shipping method for each product.
We utilize USPS, FEDEX, & UPS for normal shipping purposes.
We insure all shiments.
What is free shipping?
Free shipping is shipping at our expense.
What is curb to curb freight service?
Curb to curb service is a basic freight service.
It is most times a single person - not a crew.
Meaning, it is expected for you (or someone you provide) to take your merchandise into your home from curb side.
Items shipped curb to curb will arrive boxed on a pallet.
Please inspect everything upon arrival.
Is my information safe with Salon of Fine Things?
See full explanation under the Our Policies link on the Home Page
When am I charged for my order?
All orders begin to process immediately, therefore, your card is charged at the time you submit your order.
