All Benzgem jewelry comes with a one year guarantee, from the date of the original purchase, against any manufacturer’s defects that compromise the integrity of the structure of the jewelry.
At Benzgem's discretion we will repair or replace the item that is under guarantee. If for any reason the item in question has been updated or discontinued, Benzgem at its option, will offer a replacement with a similar item or issue a store credit towards another in stock item of equal or greater value.
Original receipt and order number must be presented for guarantee to apply and customers must maintain the original order number and receipt in order to facilitate any warranty work in the future.
Warranty will apply only to the original purchaser.
Work performed on Benzgem jewelry by anyone other than Benzgem will void any and all warranties, expressed or implied.
Any items that display damage due to abuse or misuse will not be covered under the warranty, therefore voiding the warranty. Items left at Benzgem for more than 30 calendar days will be considered abandoned and Benzgem will not be responsible for abandoned items.