Free Domestic Shipping
- ***Free Domestic Shipping on Non-Freight, In Stock merchandise totaling $350.00 USD or More in the Contigous United States only! Fixed shipping charges will apply to all Shopping Carts. We will personally credit your shipping charges on Qualifying Purchases.***
Domestic and International Standard Shipping
- We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. We employ FedEx, UPS, USPS, and, when necessary, freight or blanket carriers. All shipments are insured.
- Items are shipped directly to you from the Salon. Items in stock will be shipped within 14 days of ordering.
Once your order ships, you will be notified via e-mail. Included in your email will be a tracking number for your shipment. Once an item is put on the truck, delivery usually takes from 5-14 business days. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.
Your Satisfaction is Guaranteed...
- Our Custom Jewelry creations are Made to Order, Expressly for You, In the United States, and as such cannot be exchanged or returned.
- Benzgem by GuyDesign®, Jewelry Samples are the Exception. These samples are provided to eliminate the need for returns.
- The Jewel size will be a stock carat size. The Jewel received may be larger or smaller than what you ultimately would like to buy, however it will be in your Favorite Shape.
- You will be able to wear this ring for a week and see it in under various lighting conditions.
- Please return the Benzgem Sample Ring within the prescribed amount of time, otherwise keeping it will constitute a sale for the purchase price of the Benzgem Sample Ring.
- At Benzgem, we don't just Believe we have the best Fake Diamond In The World, we show it to You.
***All Jewelry Samples delivered more than 7 days are considered FINAL Sale and are not eligible for Return.
1. All merchandise for return or exchange requires a Return Merchandise Authorization (RMA) e-mail us at firstname.lastname@example.org.
2. The Jewelry Sample must be in original condition, in its original carton, including all packaging materials and accessories.
3. The Jewelry Sample must be return shipped at the customer’s expense.
4. The Jewelry Sample must not have been altered [We know our Product, it is Like no Other] or abused in any way.
There are no Refunds or Cancellations on Custom ordered Merchandise or Loose Stones...
- We have not decided as to whether or not sell Loose Stones..
The Only Exception...
- The exception will be for Made to Order Custom Merchandise, Ordered but not yet Produced at the Time of Cancellation.